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Terms & Conditions

TERMS & CONDITIONS


These Terms and Conditions of the Armenian Online Shopping Platform (hereafter referred to as MoodMineral.am) outline the rules and regulations for the use of MoodMineral’s website and services. By accessing or using our website and purchasing our products, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

Article 1. General Information on Trader's Identity

MoodMineral specializes in natural, organic, and vegan body care products and mineral cosmetics.

  • Trader's Name: Mood Board LLC

  • Legal Address: 6 Yekmalyan Street, Yerevan 0002, Republic of Armenia

  • Visiting Address: 6/1 Adonts Street, Yerevan 0014, Republic of Armenia

  • Contact: +374 (55) 377 677


Availability:

Monday to Friday from 10 am to 7 pm

Email address: [email protected]  

Chamber of Commerce number: 286.110.1395399

VAT number: RA 02911322

Article 2. Applicability

  1. These general terms and conditions apply to any offer by the Trader and to any Distance Contract concluded between the Trader and the Consumer.

  2. Before the Distance Contract is concluded, the text of these general terms and conditions is to be made available to the Consumer. If this is not reasonably possible, the Trader will, prior to the conclusion of the Distance Contract, indicate how the general terms and conditions can be inspected at the Trader and that, at the Consumer's request, they will be sent free of charge as soon as possible.

  3. If the Distance Contract is concluded electronically, in derogation from the previous paragraph and before the Distance Contract is concluded, the text of these general terms and conditions may be made available to the Consumer electronically in such a way that they can easily be stored by the Consumer on a Durable Data Carrier. If this is not reasonably possible, before the Distance Contract is concluded, notice will be given of where the general terms and conditions can be inspected electronically and that they will be sent electronically or in another way free of charge at the Consumer's request.

  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs will apply mutatis mutandis, and in the event of conflicting terms and conditions, the Consumer may always rely on the applicable provision that is most favourable to him.

Article 3. Products and Prices

  1. All product descriptions, prices, and availability are subject to change without notice.

  2. Prices are listed in AMD and may include applicable taxes unless stated otherwise.

  3. The Trader strives to provide accurate product information; however, the Trader does not guarantee that all descriptions, images, or pricing details are error-free.

Article 4. The Offer

  1. If an offer has a limited period of validity or is made subject to conditions, this is to be stated expressly in the offer.

  2. The offer contains a complete and accurate description of the products, Digital Content and/or services offered. The description is sufficiently detailed to allow the Consumer to make a proper assessment of the offer. If the Trader uses images, they are a true representation of the products, services and/or Digital Content offered. Obvious mistakes or obvious errors in the offer do not bind the Trader.

  3. Each offer contains such information that it is clear to the Consumer what the rights and obligations, which are attached to the acceptance of the offer, are.

Article 5. Orders and Payments

  1. Orders are subject to acceptance and availability. The Trader reserves the right to refuse or cancel orders at his/her discretion.

  2. Payment must be made at the time of placing the order via accepted payment methods displayed on the Trader’s website.

  3. If a payment error occurs, the Trader will notify the Consumer promptly, and the order may be canceled or delayed until resolved.

Article 6. Shipping and Delivery

  1. The Trader delivers to Armenia, Russia and Georgia. Shipping fees and estimated delivery times are provided during checkout.

  2. While the Trader strives to meet delivery timelines, delays caused by external factors are not the Trader’s responsibility.

  3. Consumers are responsible for providing accurate delivery information. MoodMineral is not liable for lost shipments due to incorrect addresses.

Article 7. Returns and Refunds

  1. Eligibility for Returns: Products must be unused, unopened, and in their original packaging.

  2. Return Period: Returns must be initiated within 14 calendar days of receipt.

  3. Non-Returnable Items: For hygiene reasons, certain items such as opened skincare products may not be eligible for return according to the RA government Exceptions to decision.

  4. Refunds will be processed within 7-14 days after receiving the returned items.

Article 8. Performance of the contract and additional warranty

  1. The Trader warrants that the products and/or services conform to the contract, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and statutory provisions and/or government regulations applicable on the date the contract is concluded. If agreed, the Trader also warrants that the product is suitable for use other than normal use.

  2. An additional warranty provided by the Trader, its supplier, manufacturer or importer never limits the statutory rights and claims that the Consumer can assert against the Trader on the basis of the contract if the Trader fails to perform its part of the contract.

  3. Additional warranty means any commitment by the Trader, its supplier, importer or manufacturer in which it grants the Consumer certain rights or claims beyond what it is statutorily obliged to provide in the event that it fails to perform its part of the contract.

Article 9. Complaints procedure

  1. The Trader has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.

  2. Complaints about performance of the contract must be submitted to the Trader within a reasonable period of time after the Consumer has found the defects, and must be described in a full and clear way.

  3. Complaints submitted to the Trader will be answered within a period of 14 Days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Trader will respond within the 14-Day period with a notice of receipt and an indication of when the Consumer can expect a more detailed response.

  4. A complaint about a product, service or the Trader's service may also be submitted via email on Trader’s website: www.moodmineral.am.

  5. In any case, the Consumer must give the Trader 4 weeks to resolve the complaint by mutual agreement. After this deadline, it becomes a dispute that is eligible for dispute resolution.

Article 10. Intellectual Property

  1. All content on the MoodMineral website, including text, graphics, logos, images, and software, is the property of MOOD BOARD LLC or its content suppliers.

  2. You may not reproduce, distribute, or use any content without prior written consent.

Article 11. Privacy Policy

  1. The Trader values the Consumer’s privacy and is committed to protecting his/her personal information and data. Please refer to the Trader’s Privacy Policy for details on how the Trader collects, uses, and safeguards Consumers’ data.

Article 12. Limitation of Liability

  1. MoodMineral is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

  2. In no event shall MoodMineral’s liability exceed the total amount paid for the products in question.

Article 13. Indemnification

  1. Consumer agrees to indemnify and hold MoodMineral harmless from any claims, damages, or expenses arising from his/her use of Trader’s website or violation of these terms.

Article 14. Governing Law

  1. These Terms and Conditions are governed by the laws of the Governing Jurisdiction of the Republic of Armenia. Any disputes will be subject to the exclusive jurisdiction of the courts in Yerevan (Armenia).

Article 14. Amendments to the www.MoodMineral.am general terms and conditions

MoodMineral reserves the right to update these Terms and Conditions at any time. Amendments to these terms and conditions will be effective immediately upon posting them on Trader’s website. Continued use of Trader’s services constitutes acceptance of the updated terms.


Click here to download these general terms and conditions, including the withdrawal form


Annex I: Model withdrawal form


Model withdrawal form


(Please complete and return this form only if you wish to withdraw from the contract)


To:

MoodMineral

Attn: Customer Care

E-mail reply number 46740

6 Yekmalyan Street, 

Yerevan 0002, Armenia

[email protected] 


I/We* hereby give notice that I/We* withdraw from my/our* agreement concerning the sale of the following products: [product designation]*


revoked/revoked*


Ordered on*/received on* [date of order for services or receipt for products].

[Name of consumer(s)]

[Address consumer(s)]

[Signature of consumer(s)] (only if this form is submitted on paper)

* Delete what does not apply or fill in what is applicable.


Click here to download the withdrawal form

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