RETURN AND REFUND POLICY

E-boutique

• You have 14 calendar days from the moment you receive the product to return it. 

• According to the RA government Exceptions to decision are products in the categories skincare, make-up and intimate care or for hygienic reasons, are not subject to return or exchange. 

• To be eligible for a return, your item must be unopened, unused, and in its original packaging, in the same condition as they were dispatched.

• The purchased item must have its proof of purchase.

• If goods are returned in original condition, a full refund will be made within 5 days after the products have been received. 

• Customers should return the goods at their own expense. 

• To discuss the cancellation, or return of any MoodMineral product, please email to [email protected] .

Free returns

Boutique / Showroom 

• Unopened and untested products can only be exchanged for another product.

• Products purchased in a boutique cannot be returned online. 

 *Please note: opened and tested products are not accepted for return in our boutique / showroom.

What can't be returned?

• Hygiene products in the categories make-up, skincare and intimate care, of which the seal has been broken after delivery.

• Skins Gift Cards

• Skins Boxes

For returns you can use the following address:

MoodMineral (MoodBoard LLC)

Store Address: 6/1, 54 Adonts Street, Yerevan 0014, Armenia

Tel.: +374 (55) 377 677

Email: [email protected]


COMPLAINTS
If you have complaints about any matter in respect of the goods or service, please email [email protected] .

DAMAGE
All orders are carefully checked before leaving our distribution warehouse. If you receive damaged products or the ones that do not meet your requirements, please send us an e-mail with your order number, tracking number (you can find the tracking number in the confirmation e-mail), your e-mail address and telephone number. Please attach photos of the damaged products and notify us within 14 days of receiving your item. We will contact you as soon as possible.

Please note: The cardboard shipping box may be damaged during transportation. If there are any damages, we ask that you do the following:

In case of minimal damage, we request that you accept the package. In such cases the products and product packaging is often undamaged. But don't forget to make a note on your confirmation of receipt and take photos of the damaged package. If the shipping box is badly damaged, we ask that you refuse to accept the package. In this case, contact us directly via e-mail at [email protected]